FOR PETSAFE,  INNOTEX, SPORTDOG,TRI-TRONICS BRANDS:  FREE SHIPPING ON ORDERS OVER $100.00, US CONTINENTIAL 48 STATES

FOR ORDERS LESS THAN $100.00, THERE WILL BE A SHIPPING CHARGE OF 12% ADDED TO COVER THE COST OF SHIPPING, THESE CHARGES ARE FOR UPS, USPS, AND FOR FED-EX SHIPPING.

THE CUSTOMER MUST NOTIFY SACO OF ANY SHIPPING ERRORS WITHIN 5 BUSINESS DAYS OF RECEIVING THE ORDER, OR IT WILL BE ASSUMED THE ORDER IS CORRECT.

ANY  DEFECTIVE PRODUCTS MUST BE RETURNED BACK TO SACO MAIN WAREHOUSE AT:  SACO INC., 5435 TREBOR LANE, KNOXVILLE, TN.  37914

ALL ITEMS RETURNED MUST BE SENT WITH DOCUMENTATION EXPLAINING THE REASON FOR THE RETURN, AND HOW IT SHOULD BE HANDLED, (CREDIT, REPLACEMENT, OR REPAIR).  IF NO DOCUMENTATION IS SENT BACK WITH THE PRODUCT IT WILL BE ASSUMED A REPLACEMENT IS WANTED

ORDERS ARE USUALLY SHIPPED SAME DAY IF IT IS RECEIVED BY 2:30PM EST. AND PRODUCT IS IN STOCK

ALLOW 3-5 BUSINESS DAYS TO RECEIVE PRODUCTS, IF YOU HAVE NOT RECEIVED PRODUCTS IN THIS TIME CONTACT US IMMEDIATELY

WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, DINERS CLUB, AND BANK DEBIT CARDS

FOR ANY TRI-TRONICS PRODUCTS:  MOST SHIPMENTS CAN BE MADE WITHIN 24-48 HOURS.  ADDITIONAL TIME MAY BE REQUIRED DURING PEAK SEASON (SEPT.-APRIL) OR FOR LARGE ORDERS.  PLEASE ALLOW 3-5 BUSINESS DAYS FOR MOST ORDERS

WARRANTY & PRODUCT RETURN, TRI-TRONICS GUARANTEES THE WORKMANSHIP AND MATERIALS OF ALL ITS PRODUCTS.  ANY NECESSARY REPAIRS WILL BE MADE WITHOUT CHARGE DURING THE WARRANTY PERIOD.  WARRANTIES ARE VOID IF THE PRODUCT HAS BEEN ABUSED, PHYSICALLY DAMAGED, OR REPAIR WORK HAS BEEN ATTEMPTED BY UNAUTHORIZED PERSONNEL.  CUSTOMER'S WARRANTY PERIOD BEGINS ON THE DATE OF PURCHASE.  CUSTOMER MUST PROVIDE "PROOF-OF-PURCHASE" (DATED SALES RECEIPT).  ALL TRI-TRONICS PRODUCTS ARE SHIPPED WITH AN OWNER'S REGISTRATION CARD AND CUSTOMERS SHOULD BE ENCOURGAGED TO RETURN THE CARD IMMEDIATELY AFTER PURCHASE.

ALL FIELD, PRO, SPORT & VICEBREAKER SERIES REMOTE TRAINERS ARE WARRANTED FOR 2 YEARS FROM DATE OF PURCHASE.  PRO CONTROL, ACCESSORY BEEPER AND BARK LIMITER ARE WARRANTED FOR 1 YEAR FROM DATE OF PURCHASE.

PLEASE CONTACT US FOR ANY RETURNS BEFORE RETURNING THE PRODUCT.  CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING  COST.

ALL RETURNS FOR TRI-TONICS PRODUCTS:  

A DEALER MUST OBTAIN RETURN AUTHORIZATION PRIOR TO SHIPPING THE PRODUCT BACK TO THE PLANT.  FAILURE TO OBTAIN THIS AUTHORIZATION WILL LEAD TO INCREASED TIME FOR THE REPAIR WORK.

THE RETURN MATERIAL AUTHORIZATION (RMA) MUST BE MARKED ON THE OUTSIDE OF THE BOX.  FAILURE TO DO SO INCREASES THE LEAD TIME FOR THE REPAIR

REPLACEMENT BATTERIES AND BATTERY PACKS ARE NOT RETURNABLE AFTER 30 DAYS PAST THE SALE DATE

WARRANTY